Refund policy

Last updated: September 16, 2026

Thank you for shopping with JACODERFAITHWEAR. We want you to feel confident in your purchase. If there is an issue with your order, please contact us so we can help.

30-Day Return Period

You have 30 days after receiving your order to request a return.

To be eligible, your item must be:

  • Unworn and unused

  • In the same condition as received

  • Returned with its original tags

  • In its original packaging

  • Accompanied by proof of purchase or your order number

How to Start a Return

Email us at faith@jacoderfaithwear.com with your order number and the reason for your return.

We will review your request and provide return instructions if it is approved. Please do not send an item back before receiving confirmation from us.

Unless the item is defective, damaged, or incorrect, return shipping costs are the customer’s responsibility.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us as soon as possible if your item is:

  • Damaged

  • Defective

  • Misprinted

  • The wrong item

Include your order number and clear photographs of the issue. If the issue is confirmed, we will arrange a replacement or refund at no additional cost.

Non-Returnable Items

The following items cannot be returned:

  • Worn or used items

  • Items without original tags or packaging

  • Personalized or specially customized products

  • Sale items

  • Gift cards

  • Digital products or downloadable files after delivery or access

Please contact us if you are unsure whether your item qualifies for a return.

Exchanges

We do not process direct exchanges.

The quickest option is to request a return for the original item. Once the return is approved, you may place a separate order for the replacement item.

European Union 14-Day Cancellation Right

For orders delivered to the European Union, you may have the right to cancel or return your order within 14 calendar days of delivery, without giving a reason, where required by applicable law.

Returned items must be unworn, unused, with tags attached, and in their original packaging. This right may not apply to certain personalized or custom-made items where legally exempt.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • The refund will be issued to your original payment method.

  • Processing may take up to 10 business days.

  • Your bank or payment provider may require additional time to post the funds.

If more than 15 business days have passed since your refund was approved, please contact us at faith@jacoderfaithwear.com.

Questions?

For return or refund questions, contact:

JACODERFAITHWEAR
Email: faith@jacoderfaithwear.com